How can I make a booking?
You can make a booking through our website online.
Can I cancel my booking?
Yes, you can cancel your booking up 12 hours prior to your journey. If you are 20 minutes late, then original booking time job will be cancelled and no refund will be made.
Can I pay with cash or card?
All journeys must be prebooked online and paid in advance. Sorry, we do not accept cash.
Are prices determined per person or per vehicle?
Prices are determined by the length of your journey and the size of the vehicle.
Do I need to confirm my booking?
Yes, we advise that you confirm your booking with us at least 48 hours in advance. Please print out your confirmation email or have this available to show on your electronic devices.
How early do I need to arrive at London airport before my boarding my flight?
You will need to be at the airport at least 2 hours before your flight. However, we recommend picking you up at least 1 hour ahead of time (depending on how far away you are from London Airport) to account for any potential road delays or traffic. The sooner you get to the airport, the less likely you are to miss your flight.
What if my flight is delayed?
Will Ride and Riders wait for me? The Ride and Riders team constantly checks the status of departure and arrival flights. We will be informed if your flight is delayed and we will proceed to wait for you.
How much luggage can I take with me in the vehicle?
Our saloon cars will accommodate 2 large suitcases and up to 2 small cabin size suitcases. If you have more luggage than this, you will need to book one of our MPV vehicles.
When I land at any Airport, where can I find my Ride and Riders fleet?
We will be waiting for you outside the main terminal of international arrivals. We will send you details of the specific car and license plate number, as well as the phone number of the driver.
Do You Charge Extra for Traveling into Congestion Charge Zone?
Yes,We do charge if the passenger is travelling to Congesgtion Charge zone ,Customer will receive separate invoice through email for the payment of £15.
